RETURNS/EXCHANGE POLICY

REFUND POLICY

We do not issue refunds or accept returns. Exceptions can be made by the discretion of our team. 

USA Returns

Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $15.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable. You can not request a refund after 14 days.

  1.  A return label will be sent to you via email once the refund request has been received.
  2. Print off label and place on the outside of your package. Drop off to the nearest US Postal Store.

International Refunds

You must email us within 10 days from the day you received your package. We will send you the return address. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

Refund Processing

  • Refunds will be processed within approximately 7 to 10 business days after we receive your return.
  • Original shipping charges are non-refundable.
  • A handling & processing fee of $15.99 will be deducted from the amount to be refunded to you.

 

Exchanges

  • We do not currently accept exchanges

 

 

 

Shipping Policy


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and package your order for delivery within 2-4 weeks, based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates are flat rate, currently based on weight of the items purchased. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If a larger sized flat rate shipping method is required we will invoice you the shipping difference. (This is very common on international orders) 

We do not accept exchanges. If you would like to return your item for whatever reason the customer is responsible for the shipping. 

We are not responsible for lost/stolen or damaged items. You will need to refer to the carrier and advise of the issue and place the appropriate claim. Once the items leave our facilities and the carrier states delivered it is no longer within our policy to replace anything lost/stolen or damaged. We will do everything in our power to assist you and we guarantee satisfaction from a small business standpoint.

 

Holidays also will increase shipping time.

 

==> Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 10 business days during this time. However, we strive to send orders out as quickly as possible and will notify you of any major delays. Order status inquiries are welcome. Please direct them to info@supportblackcolleges.org 

 

INTERNATIONAL CUSTOMERS 

All international orders will be shipped via USPS. Depending on the total weight of the order, you will have a choice of First Class International, Priority International, or International Express Mail. If selecting First Class International, although it is the cheapest method, please note that the typical delivery time will generally be 10-15 days, possibly longer depending on your country. Priority Mailing is generally 6-8 days. USPS DOES NOT offer any kind of tracking for First Class International or Priority International. You will receive a customs confirmation number that informs of acceptance by the post office to forward onto Customs for international shipment. 

Once an order has been shipped from our facility, we are no longer responsible, as mail delays and other extenuating circumstances are beyond our control.

Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.