Help Center

Support Black Colleges is not able to cancel orders once they have been placed, nor can we guarantee that changes can be made after the fact. For more details on our ordering policies please see the "ORDERING POLICIES" page linked below.

https://supportblackcolleges.org/pages/returns-exchange-policy

Once your order has been fulfilled a tracking number will be sent to the email address used to place the order. Please be Don’t forget to check your spam and junk folders! As a reminder, orders may take up to 2-4 weeks to arrive as stated at the top of our website and in the confirmation email. 

If you do not receive an email from Support Black Colleges within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address may have been spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please email contact@supportblackcolleges.org.

If you see no movement it may have not been shipped yet, but no worries! As soon as it does we will be sure to send tracking. As a reminder, all orders may take up to 2-4 weeks as stated at the top of our website and in your confirmation email. 

There are several reasons why your order may have been cancelled:

1. The item(s) sold out.
2. There is a delay in replenishment for your item(s).
3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
• If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

Don’t worry!

In order to get your items to you as quickly as possible, we went on and shipped what we had on hand at the warehouse, there was a card in your package stating this. We receive shipments regularly and will fulfilling the rest of your order soon. We’ll be sure to send you the other tracking number as soon as possible! 

Any major credit card, Amazon Pay, PayPal, Sezzle, Google Pay, and Shop Pay. 

Here at Support Black Colleges, we support our beloved HBCUs in many ways! Below is a list of some of the ways we support both financially and non-financially (we believe support is a verb and not just a financial donation!):

1. We give the allotted percentage of proceeds of licensed merchandise directly back to the HBCU we are creating gear for.

2. We spend hundreds of thousands of dollars in advertising that directly exposes millions of people to HBCUs that may have once overlooked them.

3. We have a nonprofit entitled 'SBC Cares' that focuses on bringing innovation, mentorship, scholarship, and service to future, current, and alumni HBCU students.

4. We give scholarships/grants to high school students and current HBCU students to help aid them in their matriculation through their desired university/college.

5. We build relationships with influencers that are both aware and unaware of HBCUs and partner with them to help direct their audience to become exposed to HBCUs.

6. We donate our time as a team to different community service opportunities that directly affect HBCUs in a positive light.

7. We pay the schools directly to vend at Homecomings, Springfests and etc. which immediately stimulates the HBCU economy.

8. We are in the works of cementing a major partnership that will allow us to donate proceeds of our online/wholesale business directly to a HBCU related cause.