Help Center

Support Black Colleges is not able to cancel orders once they have been placed, nor can we guarantee that changes can be made after the fact. For more details on our ordering policies please see the "ORDERING POLICIES" page linked below.

https://supportblackcolleges.org/pages/returns-exchange-policy

Once your order has been fulfilled a tracking number will be sent to the email address used to place the order. Please be Don’t forget to check your spam and junk folders! As a reminder, orders may take up to 2-4 weeks to arrive as stated at the top of our website and in the confirmation email. 

If you do not receive an email from Support Black Colleges within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address may have been spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please email contact@supportblackcolleges.org.

If you see no movement it may have not been shipped yet, but no worries! As soon as it does we will be sure to send tracking. As a reminder, all orders may take up to 2-4 weeks as stated at the top of our website and in your confirmation email. 

There are several reasons why your order may have been cancelled:

1. The item(s) sold out.
2. There is a delay in replenishment for your item(s).
3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
• If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

Don’t worry!

In order to get your items to you as quickly as possible, we went on and shipped what we had on hand at the warehouse, there was a card in your package stating this. We receive shipments regularly and will fulfilling the rest of your order soon. We’ll be sure to send you the other tracking number as soon as possible! 

Any major credit card, Amazon Pay, PayPal, Sezzle, Google Pay, and Shop Pay. 

Good news! We get new items daily and often restock our most popular items. Simply visit the product page of your favorite items, and click the green “NOTIFY ME WHEN AVAILABLE” button in the middle of the page. Once the item is restocked, you’ll be notified right away via email!

Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of e-commerce nowadays, we never guarantee that an item will be restocked.

We recommend washing our hoodies inside out and with like colors on a cold cycle. Some minor shrinkage may happen, if dried on high. Otherwise your hoodie will maintain it’s size and shape for years to come!

We think so! Some of customers include Harry Giles (6ft 10in), Marvin Bagley Jr. (6ft 11in), and Giannis Anteokounmpo (6ft 11in). We also go up to 5X in most of our hoodie colors, so there is something for everyone!

When your order is placed, a confirmation email will be sent automatically be sent to the email used to place the order. When it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center.

Have your tracking number? Check the status of your shipment here.

Support Black Colleges is proud to service our SBC Family from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom of our website to change currency on the site. The site will default to US Dollars on the checkout page.

In some instances, delivery may be delayed depending on your country's customs. SBC and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as SBC does not cover additional customs fee charges. SBC is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Currently we ship to the following countries outside of the US: 

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom.

Shipping fees are non-refundable if any part of your order was shipped successfully.

We're sorry about that! To report a damaged item please send an email to contact@supportblackcolleges.org

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package due to an obstruction, or (3) the order is refused by the customer at time of delivery.
  
  
• Once your order is delivered back to us we'll send and email with information to arrange a re-delivery. If we don't receive a response within 3 business days the order will be restocked and a store credit in the form of an E-gift Code will be issued. 
• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information i.e suite or apartment numbers. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  
  
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-SBC items sent to our Distribution Center will be discarded upon receipt.

It depends, but we'd like to talk about it! Please reach out to info@supportblackcolleges.org for any wholesale inquries.

No. Those are fake, scammer pages! The only IG page we have is @supportblackcollege and is verified. See this video for more information!